Dear Customer & Partner,
The recent events regarding the Covid-19 virus have thrown the world into turmoil. At Helios we are proud to say it is pretty much business as usual, our sales, manufacturing and service departments are running at normal capacity, and our supply lines for products are secure, albeit with some delays on some items. The rapid decline in value of the AU dollar, however, is out of our control, and there will need to be price adjustments on some items not currently in stock as time progresses. We will do our utmost to minimise cost increases, and to honour existing quotes.
We take the health impacts of this virus very seriously and have implemented a number of measures to ensure our staff and visitors are as protected as possible. These include:
- Upgraded cleaning of work surfaces and points of contact
- Strong emphasis on personal hygiene by staff
- Strong emphasis on social distancing between staff, and staff and visitors
- We welcome you to maintain contact with our business and people but suggest you only visit if you really need to
Any staff that are unwell or have been overseas in the last 14 days are self-isolating. Most of our sales and admin functions can now be carried out remotely, and key staff can work from home if required to self-isolate, or if unwell. Our Sales Engineers are available and working at the office right now, please do not hesitate to contact us on firstname.lastname@example.org
We are committed to maintaining our ability to provide our world-leading power solutions to our customers and look forward to meeting your needs in these difficult times.